{"id":286,"date":"2022-02-25T13:49:26","date_gmt":"2022-02-25T13:49:26","guid":{"rendered":"https:\/\/www.laetus.com\/en\/?page_id=286"},"modified":"2022-10-05T10:29:41","modified_gmt":"2022-10-05T10:29:41","slug":"service-and-support","status":"publish","type":"page","link":"https:\/\/www.laetus.com\/de\/service-and-support\/","title":{"rendered":"Service and Support"},"content":{"rendered":"\n<figure class=\"wp-block-image alignfull size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"1440\" height=\"471\" src=\"https:\/\/global.laetus.com\/wp-content\/uploads\/dam\/web-images\/service-support\/head-banner\/service-banner-1440x471-en.jpg?w=1024\" alt=\"\" class=\"wp-image-558\" srcset=\"https:\/\/global.laetus.com\/wp-content\/uploads\/dam\/web-images\/service-support\/head-banner\/service-banner-1440x471-en.jpg?w=1440&amp;resize=1440&amp;quality=80&amp;strip=all 1440w, https:\/\/global.laetus.com\/wp-content\/uploads\/dam\/web-images\/service-support\/head-banner\/service-banner-1440x471-en.jpg?resize=300&amp;w=300&amp;quality=80&amp;strip=all 300w, https:\/\/global.laetus.com\/wp-content\/uploads\/dam\/web-images\/service-support\/head-banner\/service-banner-1440x471-en.jpg?resize=768&amp;w=768&amp;quality=80&amp;strip=all 768w, https:\/\/global.laetus.com\/wp-content\/uploads\/dam\/web-images\/service-support\/head-banner\/service-banner-1440x471-en.jpg?resize=1024&amp;w=1024&amp;quality=80&amp;strip=all 1024w, https:\/\/global.laetus.com\/wp-content\/uploads\/dam\/web-images\/service-support\/head-banner\/service-banner-1440x471-en.jpg?resize=450&amp;w=450&amp;quality=80&amp;strip=all 450w, https:\/\/global.laetus.com\/wp-content\/uploads\/dam\/web-images\/service-support\/head-banner\/service-banner-1440x471-en.jpg?resize=582&amp;w=582&amp;quality=80&amp;strip=all 582w, https:\/\/global.laetus.com\/wp-content\/uploads\/dam\/web-images\/service-support\/head-banner\/service-banner-1440x471-en.jpg?resize=900&amp;w=900&amp;quality=80&amp;strip=all 900w, https:\/\/global.laetus.com\/wp-content\/uploads\/dam\/web-images\/service-support\/head-banner\/service-banner-1440x471-en.jpg?resize=1164&amp;w=1164&amp;quality=80&amp;strip=all 1164w\" sizes=\"auto, (max-width: 1440px) 100vw, 1440px\" \/><\/figure>\n\n\n<div class=\"lt-group-wrap\" id=\"lt-blocks-group-69edd24e1671d\"> \n<div class=\"wp-block-group alignfull has-cerulean-red-background-color has-background is-layout-flow wp-block-group-is-layout-flow\">\n<h1 class=\"has-text-align-center has-theme-white-color has-text-color has-h-2-font-size wp-block-heading\" id=\"service-support\">Service &amp; Support<\/h1>\n<\/div>\n\n\t\t<style>\n\t\t\t#lt-blocks-group-69edd24e1671d {\n\t\t\t\t\t\t\twidth: auto;\n\t\t\t}\n\t\t\t#lt-blocks-group-69edd24e1671d > .wp-block-group {\n\t\t\tpadding-top: 15px;padding-right: 0px;padding-bottom: 15px;padding-left: 0px;\t\t\t}\n\n\t\t\t@media print, screen and ( max-width: 767px ) {\n\t\t\t\t#lt-blocks-group-69edd24e1671d {\n\t\t\t\t\t\t\t\t}\n\t\t\t\t#lt-blocks-group-69edd24e1671d > .wp-block-group {\n\t\t\t\t\t\t\t\t}\n\t\t\t}\n\t\t\t#lt-blocks-group-69edd24e1671d > .wp-block-group > * {\n\t\t\t\t\t\t\t\t\t\t\t}\n\n\t\t<\/style>\n\n\t\t <\/div>\n\n\n<div style=\"height:30px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<p>Wenn es um die Qualit\u00e4t und Sicherheit Ihrer Produkte geht, unterst\u00fctzt Sie unser Serviceteam mit einer Vielzahl von L\u00f6sungen, die Ihr Tagesgesch\u00e4ft erleichtern. Wir begleiten und unterst\u00fctzen Sie mit unserem erfahrenen <strong>Projektmanagement-Team<\/strong> (von der ersten Beratung bis zur Installation und Inbetriebnahme), m<strong>odularen Schulungen, Service Level Agreements, vorbeugender Wartung<\/strong> und <strong>Ersatzteilmanagement.<\/strong><\/p>\n\n\n\n<p><\/p>\n\n\n\n<div style=\"height:40px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-28f84493 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<div class=\"wp-block-laetus-blocks-image-overlay lt-block-image-overlay\" style=\"--overlay-bg:#C8102E;--overlay-bg-hover:#5D5D5D;--overlay-padding:24px 40px 24px 40px;--overlay-image-position:50% 50%\"><figure><a href=\"https:\/\/www.laetus.com\/de\/service-and-support\/project-management\/\" target=\"_self\" rel=\"noopener\" title=\"\"><img decoding=\"async\" alt=\"\" class=\"wp-image-undefined lt-image-overly-image\" src=\"https:\/\/global.laetus.com\/wp-content\/uploads\/dam\/web-images\/service-support\/project-management-thumbnail-550x359-en.jpg?w=550\"\/><div class=\"lt-image-overly-content-wrap\">\n<h5 class=\"has-text-align-center has-white-color has-text-color wp-block-heading\">Projektmanagement<\/h5>\n<\/div><\/a><\/figure><\/div>\n\n\n\n<div style=\"height:20px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<p>Gerne agieren wir als Generalunternehmer und tragen auf Wunsch die Verantwortung f\u00fcr das gesamte Projektmanagement. Dabei arbeiten wir eng mit Unternehmen unseres internationalen Netzwerks und mit Partnern unserer Kunden zusammen.<\/p>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<div class=\"wp-block-laetus-blocks-image-overlay lt-block-image-overlay\" style=\"--overlay-bg:#C8102E;--overlay-bg-hover:#5D5D5D;--overlay-padding:24px 40px 24px 40px;--overlay-image-position:50% 50%\"><figure><a href=\"https:\/\/www.laetus.com\/de\/service-and-support\/training\/\" target=\"_self\" rel=\"noopener\" title=\"\"><img decoding=\"async\" alt=\"\" class=\"wp-image-undefined lt-image-overly-image\" src=\"https:\/\/global.laetus.com\/wp-content\/uploads\/dam\/web-images\/service-support\/training-thumbnail-550x359-en.jpg?w=550\"\/><div class=\"lt-image-overly-content-wrap\">\n<h5 class=\"has-text-align-center has-white-color has-text-color wp-block-heading\">Training<\/h5>\n<\/div><\/a><\/figure><\/div>\n\n\n\n<div style=\"height:20px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<p>Um eine hohe Anlagenverf\u00fcgbarkeit zu unterst\u00fctzen, bietet unserer Academy ein breitgef\u00e4chertes Angebot an Schulungen und Trainings. Die Kurse sind exakt auf die Bed\u00fcrfnisse unserer Kunden zugeschnitten und sprechen alle Anwenderebenen an.<\/p>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<div class=\"wp-block-laetus-blocks-image-overlay lt-block-image-overlay\" style=\"--overlay-bg:#C8102E;--overlay-bg-hover:#5D5D5D;--overlay-padding:24px 40px 24px 40px;--overlay-image-position:50% 50%\"><figure><a href=\"https:\/\/www.laetus.com\/de\/service-and-support\/spare-parts-management\/\" target=\"_self\" rel=\"noopener\" title=\"\"><img decoding=\"async\" alt=\"\" class=\"wp-image-undefined lt-image-overly-image\" src=\"https:\/\/global.laetus.com\/wp-content\/uploads\/dam\/web-images\/service-support\/spareparts-thumbnail-550x359-en.jpg?w=550\"\/><div class=\"lt-image-overly-content-wrap\">\n<h5 class=\"has-text-align-center has-white-color has-text-color wp-block-heading\">Ersatzteilmanagement<\/h5>\n<\/div><\/a><\/figure><\/div>\n\n\n\n<div style=\"height:20px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<p>Durch den Aufbau eines Ersatzteillagers f\u00fcr alle Laetus Maschinen und optische Kontrolll\u00f6sungen und ein vorausschauendes Ersatzteilmanagement sichern Sie Ihre Anlagenverf\u00fcgbarkeit und vermeiden Versorgungsengp\u00e4sse.<\/p>\n<\/div>\n<\/div>\n\n\n<div class=\"lt-group-wrap\" id=\"lt-blocks-group-69edd24e17cd1\"> \n<div class=\"wp-block-group is-layout-constrained wp-block-group-is-layout-constrained\">\n<hr class=\"wp-block-separator has-text-color has-vivid-red-color has-css-opacity has-vivid-red-background-color has-background aligncenter is-style-wide\"\/>\n<\/div>\n\n\t\t<style>\n\t\t\t#lt-blocks-group-69edd24e17cd1 {\n\t\t\t\t\t\t\twidth: auto;\n\t\t\t}\n\t\t\t#lt-blocks-group-69edd24e17cd1 > .wp-block-group {\n\t\t\tpadding-top: 0px;padding-right: 0px;padding-bottom: 0px;padding-left: 0px;\t\t\t}\n\n\t\t\t@media print, screen and ( max-width: 767px ) {\n\t\t\t\t#lt-blocks-group-69edd24e17cd1 {\n\t\t\t\t\t\t\t\t}\n\t\t\t\t#lt-blocks-group-69edd24e17cd1 > .wp-block-group {\n\t\t\t\t\t\t\t\t}\n\t\t\t}\n\t\t\t#lt-blocks-group-69edd24e17cd1 > .wp-block-group > * {\n\t\t\t\t\t\t\t\t\t\t\t}\n\n\t\t<\/style>\n\n\t\t <\/div>\n\n\n<div style=\"height:30px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-28f84493 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<div class=\"wp-block-laetus-blocks-image-overlay lt-block-image-overlay\" style=\"--overlay-bg:#C8102E;--overlay-bg-hover:#5D5D5D;--overlay-padding:24px 40px 24px 40px;--overlay-image-position:50% 50%\"><figure><a href=\"https:\/\/www.laetus.com\/de\/service-and-support\/service-level-agreement\/\" target=\"_self\" rel=\"noopener\" title=\"\"><img decoding=\"async\" alt=\"\" class=\"wp-image-undefined lt-image-overly-image\" src=\"https:\/\/global.laetus.com\/wp-content\/uploads\/dam\/web-images\/service-support\/sla-thumbnail-550x359-en.jpg?w=550\"\/><div class=\"lt-image-overly-content-wrap\">\n<h5 class=\"has-text-align-center has-white-color has-text-color wp-block-heading\">Service Level Agreement<\/h5>\n<\/div><\/a><\/figure><\/div>\n\n\n\n<div style=\"height:20px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<p>Konzentrieren Sie sich auf Ihr Tagesgesch\u00e4ft, denn wir k\u00fcmmern uns um Ihre Maschinen. Dazu bietet Laetus globale, standardisierte Service Level Agreements (SLA) f\u00fcr Ihre optischen Kontrolll\u00f6sungen sowie f\u00fcr Ihre Track &amp; Trace L\u00f6sungen.<\/p>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<div class=\"wp-block-laetus-blocks-image-overlay lt-block-image-overlay\" style=\"--overlay-bg:#C8102E;--overlay-bg-hover:#5D5D5D;--overlay-padding:24px 40px 24px 40px;--overlay-image-position:50% 50%\"><figure><a href=\"https:\/\/www.laetus.com\/de\/service-and-support\/preventative-maintenance\/\" target=\"_self\" rel=\"noopener\" title=\"\"><img decoding=\"async\" alt=\"\" class=\"wp-image-undefined lt-image-overly-image\" src=\"https:\/\/global.laetus.com\/wp-content\/uploads\/dam\/web-images\/service-support\/preventative-maintenance-thumbnail-550x359-en.jpg?w=550\"\/><div class=\"lt-image-overly-content-wrap\">\n<h5 class=\"has-text-align-center has-white-color has-text-color wp-block-heading\">Pr\u00e4ventive Wartung<\/h5>\n<\/div><\/a><\/figure><\/div>\n\n\n\n<div style=\"height:20px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<p>Mit regelm\u00e4\u00dfiger Wartung Ihrer Datenbanken und\/oder Maschinen stellen Sie sicher, dass Ihre Produktionsline dauerhaft und einwandfrei l\u00e4uft und eventuelle Reparaturkosten niedrig ausfallen.<\/p>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\"><\/div>\n<\/div>\n\n\n<div class=\"lt-group-wrap\" id=\"lt-blocks-group-69edd24e18f18\"> \n<div class=\"wp-block-group is-layout-constrained wp-block-group-is-layout-constrained\">\n<hr class=\"wp-block-separator has-text-color has-vivid-red-color has-css-opacity has-vivid-red-background-color has-background aligncenter is-style-wide\"\/>\n<\/div>\n\n\t\t<style>\n\t\t\t#lt-blocks-group-69edd24e18f18 {\n\t\t\t\t\t\t\twidth: auto;\n\t\t\t}\n\t\t\t#lt-blocks-group-69edd24e18f18 > .wp-block-group {\n\t\t\tpadding-top: 0px;padding-right: 0px;padding-bottom: 0px;padding-left: 0px;\t\t\t}\n\n\t\t\t@media print, screen and ( max-width: 767px ) {\n\t\t\t\t#lt-blocks-group-69edd24e18f18 {\n\t\t\t\t\t\t\t\t}\n\t\t\t\t#lt-blocks-group-69edd24e18f18 > .wp-block-group {\n\t\t\t\t\t\t\t\t}\n\t\t\t}\n\t\t\t#lt-blocks-group-69edd24e18f18 > .wp-block-group > * {\n\t\t\t\t\t\t\t\t\t\t\t}\n\n\t\t<\/style>\n\n\t\t <\/div>\n\n\n<div style=\"height:30px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-28f84493 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<div class=\"wp-block-laetus-blocks-image-overlay lt-block-image-overlay\" style=\"--overlay-bg:#C8102E;--overlay-bg-hover:#5D5D5D;--overlay-padding:24px 40px 24px 40px;--overlay-image-position:50% 50%\"><figure><a href=\"https:\/\/www.laetus.com\/de\/service-and-support\/hotline\/\" target=\"_self\" rel=\"noopener\" title=\"\"><img decoding=\"async\" alt=\"\" class=\"wp-image-undefined lt-image-overly-image\" src=\"https:\/\/global.laetus.com\/wp-content\/uploads\/dam\/web-images\/service-support\/hotline-support-thumbnail-550x359-en.jpg?w=550\"\/><div class=\"lt-image-overly-content-wrap\">\n<h5 class=\"has-text-align-center has-white-color has-text-color wp-block-heading\">Hotline<\/h5>\n<\/div><\/a><\/figure><\/div>\n\n\n\n<div style=\"height:20px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<p>Sie ben\u00f6tigen technische Hilfe?<br>Dann wenden Sie sich direkt an unser Hotline Support Team.<\/p>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<div class=\"wp-block-laetus-blocks-image-overlay lt-block-image-overlay\" style=\"--overlay-bg:#C8102E;--overlay-bg-hover:#5D5D5D;--overlay-padding:24px 40px 24px 40px;--overlay-image-position:50% 50%\"><figure><a href=\"https:\/\/www.laetus.com\/de\/service-and-support\/repair-service\/\" target=\"_self\" rel=\"noopener\" title=\"\"><img decoding=\"async\" alt=\"\" class=\"wp-image-undefined lt-image-overly-image\" src=\"https:\/\/global.laetus.com\/wp-content\/uploads\/dam\/web-images\/service-support\/repair-thumbnail-550x359-en.jpg?w=550\"\/><div class=\"lt-image-overly-content-wrap\">\n<h5 class=\"has-text-align-center has-white-color has-text-color wp-block-heading\">Reparatur Service<\/h5>\n<\/div><\/a><\/figure><\/div>\n\n\n\n<div style=\"height:20px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<p>F\u00fcr alle Reparaturanfragen f\u00fcllen Sie bitte unser RMA-Formular aus.<\/p>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<div class=\"wp-block-laetus-blocks-image-overlay lt-block-image-overlay\" style=\"--overlay-bg:#C8102E;--overlay-bg-hover:#5D5D5D;--overlay-padding:24px 40px 24px 40px;--overlay-image-position:50% 50%\"><figure><a href=\"https:\/\/global.laetus.com\/wp-content\/uploads\/dam\/web-pdf\/de\/return-form-de.pdf\" target=\"_self\" rel=\"noopener\" title=\"\"><img loading=\"lazy\" decoding=\"async\" width=\"550\" height=\"359\" alt=\"\" class=\"wp-image-1887 lt-image-overly-image\" src=\"https:\/\/global.laetus.com\/wp-content\/uploads\/dam\/web-images\/service-support\/return_550x359.png?w=550&amp;h=359&amp;crop=1\" srcset=\"https:\/\/global.laetus.com\/wp-content\/uploads\/dam\/web-images\/service-support\/return_550x359.png?w=550&amp;resize=550&amp;quality=80&amp;strip=all 550w, https:\/\/global.laetus.com\/wp-content\/uploads\/dam\/web-images\/service-support\/return_550x359.png?resize=300&amp;w=300&amp;quality=80&amp;strip=all 300w, https:\/\/global.laetus.com\/wp-content\/uploads\/dam\/web-images\/service-support\/return_550x359.png?resize=342&amp;w=342&amp;quality=80&amp;strip=all 342w, https:\/\/global.laetus.com\/wp-content\/uploads\/dam\/web-images\/service-support\/return_550x359.png?resize=450&amp;w=450&amp;quality=80&amp;strip=all 450w, https:\/\/global.laetus.com\/wp-content\/uploads\/dam\/web-images\/service-support\/return_550x359.png?resize=548&amp;w=548&amp;quality=80&amp;strip=all 548w\" sizes=\"auto, (max-width: 550px) 100vw, 550px\" \/><div class=\"lt-image-overly-content-wrap\">\n<h5 class=\"has-text-align-center has-white-color has-text-color wp-block-heading\">R\u00fcckgabe<\/h5>\n<\/div><\/a><\/figure><\/div>\n\n\n\n<div style=\"height:20px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<p>Sie m\u00f6chten ein Laetus-Produkt zur Entsorgung zur\u00fcckzugeben? Dann bitte nur das Formular ausf\u00fcllen.<\/p>\n<\/div>\n<\/div>\n\n\n\n<p><\/p>\n","protected":false},"excerpt":{"rendered":"<p>Service &amp; Support Wenn es um die Qualit\u00e4t und Sicherheit Ihrer Produkte geht, unterst\u00fctzt Sie unser Serviceteam mit einer Vielzahl von L\u00f6sungen, die Ihr Tagesgesch\u00e4ft erleichtern. Wir begleiten und unterst\u00fctzen Sie mit unserem erfahrenen Projektmanagement-Team (von der ersten Beratung bis zur Installation und Inbetriebnahme), modularen Schulungen, Service Level Agreements, vorbeugender Wartung und Ersatzteilmanagement. Gerne agieren<a class=\"moretag\" href=\"https:\/\/www.laetus.com\/de\/service-and-support\/\">Lesen Sie mehr<\/a><\/p>\n","protected":false},"author":10,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-286","page","type-page","status-publish","hentry"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v21.4 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Service and Support - Laetus<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.laetus.com\/de\/service-and-support\/\" \/>\n<meta property=\"og:locale\" content=\"de-DE\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Service and Support - Laetus\" \/>\n<meta property=\"og:description\" content=\"Service &amp; Support Wenn es um die Qualit\u00e4t und Sicherheit Ihrer Produkte geht, unterst\u00fctzt Sie unser Serviceteam mit einer Vielzahl von L\u00f6sungen, die Ihr Tagesgesch\u00e4ft erleichtern. 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