Regional Service Manager – North Europe
Since December 2015 at Laetus
Claudia from our Service Organization in Alsbach-Haehnlein gives us insights into her daily work at Laetus and tells us what makes her job special.
Who are you and what position do you have at Laetus?
My name is Claudia Petersik and I am a Regional Service Manager – North Europe since 01.04.2020.
For how long have you been with us and what have you done before?
For 4 years and 3 months. Previously, I led a Technical Documentation and Validation team and took over the lead for the Continuous Improvement Process. Before that, I was a Project Manager and Key Account Manager in various companies.
Why did you choose Laetus?
Laetus had a vacancy as Continuous Improvement Manager in 2015. “Just right for me,” I thought, applied and – success! The 1st December 2015 was my first day.
What does your Daily Business look like?
My day starts with a set 30-minute routine, so I can quickly get an overview of the most important topics. This routine is an important part and basis for my daily planning. At 9 a.m. our Service QDIP starts in which we discuss, evaluate and define actions of our KPIs. The QDIP is also a valuable opportunity to exchange ideas with each other as a team. The same applies to the cross-departmental Daily Escalation Meeting at 11:45 a.m. Within a few minutes decisions are made and actions are determined, which are tracked the next day. In the afternoon, customer meetings and alignment meetings with other departments follow. We are also happy for an exchange of ideas and discussions at our new coffee machine. Especially important to me are the 1:1 conversations with my employees as well as with my manager. Because the personal conversation cannot be replaced by any form of communication.
Describe your career path at Laetus!
- Continuous Improvement Manager
- Head of Validation
- Head of Validation & PMO
- Head of Project Management & PMO
- Regional Service Manager – North Europe
Describe what Laetus means to you in 3 words:
Best Team WinsBack