{"id":286,"date":"2022-02-25T13:49:26","date_gmt":"2022-02-25T13:49:26","guid":{"rendered":"https:\/\/www.laetus.com\/en\/?page_id=286"},"modified":"2022-09-30T09:42:29","modified_gmt":"2022-09-30T09:42:29","slug":"service-and-support","status":"publish","type":"page","link":"https:\/\/www.laetus.com\/en\/service-and-support\/","title":{"rendered":"Service and Support"},"content":{"rendered":"\n<figure class=\"wp-block-image alignfull size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"1440\" height=\"471\" src=\"https:\/\/global.laetus.com\/wp-content\/uploads\/dam\/web-images\/service-support\/head-banner\/service-banner-1440x471-en.jpg?w=1024\" alt=\"\" class=\"wp-image-558\" srcset=\"https:\/\/global.laetus.com\/wp-content\/uploads\/dam\/web-images\/service-support\/head-banner\/service-banner-1440x471-en.jpg?w=1440&amp;resize=1440&amp;quality=80&amp;strip=all 1440w, https:\/\/global.laetus.com\/wp-content\/uploads\/dam\/web-images\/service-support\/head-banner\/service-banner-1440x471-en.jpg?resize=300&amp;w=300&amp;quality=80&amp;strip=all 300w, https:\/\/global.laetus.com\/wp-content\/uploads\/dam\/web-images\/service-support\/head-banner\/service-banner-1440x471-en.jpg?resize=768&amp;w=768&amp;quality=80&amp;strip=all 768w, https:\/\/global.laetus.com\/wp-content\/uploads\/dam\/web-images\/service-support\/head-banner\/service-banner-1440x471-en.jpg?resize=1024&amp;w=1024&amp;quality=80&amp;strip=all 1024w, https:\/\/global.laetus.com\/wp-content\/uploads\/dam\/web-images\/service-support\/head-banner\/service-banner-1440x471-en.jpg?resize=450&amp;w=450&amp;quality=80&amp;strip=all 450w, https:\/\/global.laetus.com\/wp-content\/uploads\/dam\/web-images\/service-support\/head-banner\/service-banner-1440x471-en.jpg?resize=582&amp;w=582&amp;quality=80&amp;strip=all 582w, https:\/\/global.laetus.com\/wp-content\/uploads\/dam\/web-images\/service-support\/head-banner\/service-banner-1440x471-en.jpg?resize=900&amp;w=900&amp;quality=80&amp;strip=all 900w, https:\/\/global.laetus.com\/wp-content\/uploads\/dam\/web-images\/service-support\/head-banner\/service-banner-1440x471-en.jpg?resize=1164&amp;w=1164&amp;quality=80&amp;strip=all 1164w\" sizes=\"auto, (max-width: 1440px) 100vw, 1440px\" \/><\/figure>\n\n\n<div class=\"lt-group-wrap\" id=\"lt-blocks-group-69da0f792611c\"> \n<div class=\"wp-block-group alignfull has-cerulean-red-background-color has-background is-layout-flow wp-block-group-is-layout-flow\">\n<h1 class=\"has-text-align-center has-theme-white-color has-text-color has-h-2-font-size wp-block-heading\" id=\"service-support\">Service &amp; Support<\/h1>\n<\/div>\n\n\t\t<style>\n\t\t\t#lt-blocks-group-69da0f792611c {\n\t\t\t\t\t\t\twidth: auto;\n\t\t\t}\n\t\t\t#lt-blocks-group-69da0f792611c > .wp-block-group {\n\t\t\tpadding-top: 15px;padding-right: 0px;padding-bottom: 15px;padding-left: 0px;\t\t\t}\n\n\t\t\t@media print, screen and ( max-width: 767px ) {\n\t\t\t\t#lt-blocks-group-69da0f792611c {\n\t\t\t\t\t\t\t\t}\n\t\t\t\t#lt-blocks-group-69da0f792611c > .wp-block-group {\n\t\t\t\t\t\t\t\t}\n\t\t\t}\n\t\t\t#lt-blocks-group-69da0f792611c > .wp-block-group > * {\n\t\t\t\t\t\t\t\t\t\t\t}\n\n\t\t<\/style>\n\n\t\t <\/div>\n\n\n<div style=\"height:30px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<p>When it comes to the quality and safety of your products, our service team supports you with a variety of solutions that facilitate your day-to-day business. We will guide and support you with our experienced&nbsp;<strong>project management team<\/strong>&nbsp;(from initial consultation to installation &amp; commissioning),&nbsp;<strong>modular training sessions<\/strong>,&nbsp;<strong>Service Level Agreements<\/strong>,&nbsp;<strong>preventative maintenance<\/strong>, and&nbsp;<strong>spare parts management<\/strong>.<\/p>\n\n\n\n<div style=\"height:40px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-28f84493 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<div class=\"wp-block-laetus-blocks-image-overlay lt-block-image-overlay\" style=\"--overlay-bg:#C8102E;--overlay-bg-hover:#5D5D5D;--overlay-padding:24px 40px 24px 40px;--overlay-image-position:50% 50%\"><figure><a href=\"https:\/\/www.laetus.com\/en\/service-and-support\/project-management\/\" target=\"_self\" rel=\"noopener\" title=\"\"><img decoding=\"async\" alt=\"\" class=\"wp-image-undefined lt-image-overly-image\" src=\"https:\/\/global.laetus.com\/wp-content\/uploads\/dam\/web-images\/service-support\/project-management-thumbnail-550x359-en.jpg?w=550\"\/><div class=\"lt-image-overly-content-wrap\">\n<h5 class=\"has-text-align-center has-white-color has-text-color wp-block-heading\">Project Management<\/h5>\n<\/div><\/a><\/figure><\/div>\n\n\n\n<div style=\"height:20px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<p>We will gladly act as a general contractor and, if desired, take responsibility for the entire project management. We work closely with companies in our international network as well as with our customers\u2019 partners.<\/p>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<div class=\"wp-block-laetus-blocks-image-overlay lt-block-image-overlay\" style=\"--overlay-bg:#C8102E;--overlay-bg-hover:#5D5D5D;--overlay-padding:24px 40px 24px 40px;--overlay-image-position:50% 50%\"><figure><a href=\"https:\/\/www.laetus.com\/en\/service-and-support\/training\/\" target=\"_self\" rel=\"noopener\" title=\"\"><img decoding=\"async\" alt=\"\" class=\"wp-image-undefined lt-image-overly-image\" src=\"https:\/\/global.laetus.com\/wp-content\/uploads\/dam\/web-images\/service-support\/training-thumbnail-550x359-en.jpg?w=550\"\/><div class=\"lt-image-overly-content-wrap\">\n<h5 class=\"has-text-align-center has-white-color has-text-color wp-block-heading\">Training<\/h5>\n<\/div><\/a><\/figure><\/div>\n\n\n\n<div style=\"height:20px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<p>In order to support high system availability, our Academy offers a wide range of training courses and seminars. The courses are specifically tailored to our customers\u2019 needs and address all user levels.<\/p>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<div class=\"wp-block-laetus-blocks-image-overlay lt-block-image-overlay\" style=\"--overlay-bg:#C8102E;--overlay-bg-hover:#5D5D5D;--overlay-padding:24px 40px 24px 40px;--overlay-image-position:50% 50%\"><figure><a href=\"https:\/\/www.laetus.com\/en\/service-and-support\/spare-parts-management\/\" target=\"_self\" rel=\"noopener\" title=\"\"><img decoding=\"async\" alt=\"\" class=\"wp-image-undefined lt-image-overly-image\" src=\"https:\/\/global.laetus.com\/wp-content\/uploads\/dam\/web-images\/service-support\/spareparts-thumbnail-550x359-en.jpg?w=550\"\/><div class=\"lt-image-overly-content-wrap\">\n<h5 class=\"has-text-align-center has-white-color has-text-color wp-block-heading\">Spare Parts<\/h5>\n<\/div><\/a><\/figure><\/div>\n\n\n\n<div style=\"height:20px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<p>Secure your system availability by setting up a warehouse with spare parts for all of your Laetus machines and vision inspection solution. Anticipatory spare parts management will avoid bottlenecks in your supply.<\/p>\n<\/div>\n<\/div>\n\n\n<div class=\"lt-group-wrap\" id=\"lt-blocks-group-69da0f7926a97\"> \n<div class=\"wp-block-group is-layout-constrained wp-block-group-is-layout-constrained\">\n<hr class=\"wp-block-separator has-text-color has-vivid-red-color has-css-opacity has-vivid-red-background-color has-background aligncenter is-style-wide\"\/>\n<\/div>\n\n\t\t<style>\n\t\t\t#lt-blocks-group-69da0f7926a97 {\n\t\t\t\t\t\t\twidth: auto;\n\t\t\t}\n\t\t\t#lt-blocks-group-69da0f7926a97 > .wp-block-group {\n\t\t\tpadding-top: 0px;padding-right: 0px;padding-bottom: 0px;padding-left: 0px;\t\t\t}\n\n\t\t\t@media print, screen and ( max-width: 767px ) {\n\t\t\t\t#lt-blocks-group-69da0f7926a97 {\n\t\t\t\t\t\t\t\t}\n\t\t\t\t#lt-blocks-group-69da0f7926a97 > .wp-block-group {\n\t\t\t\t\t\t\t\t}\n\t\t\t}\n\t\t\t#lt-blocks-group-69da0f7926a97 > .wp-block-group > * {\n\t\t\t\t\t\t\t\t\t\t\t}\n\n\t\t<\/style>\n\n\t\t <\/div>\n\n\n<div style=\"height:30px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-28f84493 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<div class=\"wp-block-laetus-blocks-image-overlay lt-block-image-overlay\" style=\"--overlay-bg:#C8102E;--overlay-bg-hover:#5D5D5D;--overlay-padding:24px 40px 24px 40px;--overlay-image-position:50% 50%\"><figure><a href=\"https:\/\/www.laetus.com\/en\/service-and-support\/service-level-agreement\/\" target=\"_self\" rel=\"noopener\" title=\"\"><img decoding=\"async\" alt=\"\" class=\"wp-image-undefined lt-image-overly-image\" src=\"https:\/\/global.laetus.com\/wp-content\/uploads\/dam\/web-images\/service-support\/sla-thumbnail-550x359-en.jpg?w=550\"\/><div class=\"lt-image-overly-content-wrap\">\n<h5 class=\"has-text-align-center has-white-color has-text-color wp-block-heading\">Service Level Agreement<\/h5>\n<\/div><\/a><\/figure><\/div>\n\n\n\n<div style=\"height:20px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<p>Focus on your daily business, because you can trust that we take care of your machines. For this purpose, Laetus offers global, standardized Service Level Agreements (SLA) for your vision inspection control solutions or your Track &amp; Trace solutions.<\/p>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<div class=\"wp-block-laetus-blocks-image-overlay lt-block-image-overlay\" style=\"--overlay-bg:#C8102E;--overlay-bg-hover:#5D5D5D;--overlay-padding:24px 40px 24px 40px;--overlay-image-position:50% 50%\"><figure><a href=\"https:\/\/www.laetus.com\/en\/service-and-support\/preventative-maintenance\/\" target=\"_self\" rel=\"noopener\" title=\"\"><img decoding=\"async\" alt=\"\" class=\"wp-image-undefined lt-image-overly-image\" src=\"https:\/\/global.laetus.com\/wp-content\/uploads\/dam\/web-images\/service-support\/preventative-maintenance-thumbnail-550x359-en.jpg?w=550\"\/><div class=\"lt-image-overly-content-wrap\">\n<h5 class=\"has-text-align-center has-white-color has-text-color wp-block-heading\">Preventive Maintenance<\/h5>\n<\/div><\/a><\/figure><\/div>\n\n\n\n<div style=\"height:20px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<p>With regular maintenance of your database and\/or machines you ensure that your production line runs continuously and flawlessly, and any repair costs are kept low.<\/p>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\"><\/div>\n<\/div>\n\n\n<div class=\"lt-group-wrap\" id=\"lt-blocks-group-69da0f7927095\"> \n<div class=\"wp-block-group is-layout-constrained wp-block-group-is-layout-constrained\">\n<hr class=\"wp-block-separator has-text-color has-vivid-red-color has-css-opacity has-vivid-red-background-color has-background aligncenter is-style-wide\"\/>\n<\/div>\n\n\t\t<style>\n\t\t\t#lt-blocks-group-69da0f7927095 {\n\t\t\t\t\t\t\twidth: auto;\n\t\t\t}\n\t\t\t#lt-blocks-group-69da0f7927095 > .wp-block-group {\n\t\t\tpadding-top: 0px;padding-right: 0px;padding-bottom: 0px;padding-left: 0px;\t\t\t}\n\n\t\t\t@media print, screen and ( max-width: 767px ) {\n\t\t\t\t#lt-blocks-group-69da0f7927095 {\n\t\t\t\t\t\t\t\t}\n\t\t\t\t#lt-blocks-group-69da0f7927095 > .wp-block-group {\n\t\t\t\t\t\t\t\t}\n\t\t\t}\n\t\t\t#lt-blocks-group-69da0f7927095 > .wp-block-group > * {\n\t\t\t\t\t\t\t\t\t\t\t}\n\n\t\t<\/style>\n\n\t\t <\/div>\n\n\n<div style=\"height:30px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-28f84493 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<div class=\"wp-block-laetus-blocks-image-overlay lt-block-image-overlay\" style=\"--overlay-bg:#C8102E;--overlay-bg-hover:#5D5D5D;--overlay-padding:24px 40px 24px 40px;--overlay-image-position:50% 50%\"><figure><a href=\"https:\/\/www.laetus.com\/en\/service-and-support\/hotline\/\" target=\"_self\" rel=\"noopener\" title=\"\"><img decoding=\"async\" alt=\"\" class=\"wp-image-undefined lt-image-overly-image\" src=\"https:\/\/global.laetus.com\/wp-content\/uploads\/dam\/web-images\/service-support\/hotline-support-thumbnail-550x359-en.jpg?w=550\"\/><div class=\"lt-image-overly-content-wrap\">\n<h5 class=\"has-text-align-center has-white-color has-text-color wp-block-heading\">Hotline<\/h5>\n<\/div><\/a><\/figure><\/div>\n\n\n\n<div style=\"height:20px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<p>Do you need technical assistance?<br>Please contact our Hotline Support Team.<\/p>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<div class=\"wp-block-laetus-blocks-image-overlay lt-block-image-overlay\" style=\"--overlay-bg:#C8102E;--overlay-bg-hover:#5D5D5D;--overlay-padding:24px 40px 24px 40px;--overlay-image-position:50% 50%\"><figure><a href=\"https:\/\/www.laetus.com\/en\/service-and-support\/repair-service\/\" target=\"_self\" rel=\"noopener\" title=\"\"><img decoding=\"async\" alt=\"\" class=\"wp-image-undefined lt-image-overly-image\" src=\"https:\/\/global.laetus.com\/wp-content\/uploads\/dam\/web-images\/service-support\/repair-thumbnail-550x359-en.jpg?w=550\"\/><div class=\"lt-image-overly-content-wrap\">\n<h5 class=\"has-text-align-center has-white-color has-text-color wp-block-heading\">Repair<\/h5>\n<\/div><\/a><\/figure><\/div>\n\n\n\n<div style=\"height:20px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<p>For all repair requests, please complete our Return Merchandise Authorization (RMA) form.<\/p>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<div class=\"wp-block-laetus-blocks-image-overlay lt-block-image-overlay\" style=\"--overlay-bg:#C8102E;--overlay-bg-hover:#5D5D5D;--overlay-padding:24px 40px 24px 40px;--overlay-image-position:50% 50%\"><figure><a href=\"https:\/\/global.laetus.com\/wp-content\/uploads\/dam\/web-pdf\/en\/return-form-en.pdf\" target=\"_self\" rel=\"noopener\" title=\"\"><img loading=\"lazy\" decoding=\"async\" width=\"550\" height=\"359\" alt=\"\" class=\"wp-image-1887 lt-image-overly-image\" src=\"https:\/\/global.laetus.com\/wp-content\/uploads\/dam\/web-images\/service-support\/return_550x359.png?w=550&amp;h=359&amp;crop=1\" srcset=\"https:\/\/global.laetus.com\/wp-content\/uploads\/dam\/web-images\/service-support\/return_550x359.png?w=550&amp;resize=550&amp;quality=80&amp;strip=all 550w, https:\/\/global.laetus.com\/wp-content\/uploads\/dam\/web-images\/service-support\/return_550x359.png?resize=300&amp;w=300&amp;quality=80&amp;strip=all 300w, https:\/\/global.laetus.com\/wp-content\/uploads\/dam\/web-images\/service-support\/return_550x359.png?resize=342&amp;w=342&amp;quality=80&amp;strip=all 342w, https:\/\/global.laetus.com\/wp-content\/uploads\/dam\/web-images\/service-support\/return_550x359.png?resize=450&amp;w=450&amp;quality=80&amp;strip=all 450w, https:\/\/global.laetus.com\/wp-content\/uploads\/dam\/web-images\/service-support\/return_550x359.png?resize=548&amp;w=548&amp;quality=80&amp;strip=all 548w\" sizes=\"auto, (max-width: 550px) 100vw, 550px\" \/><div class=\"lt-image-overly-content-wrap\">\n<h5 class=\"has-text-align-center has-white-color has-text-color wp-block-heading\">Return<\/h5>\n<\/div><\/a><\/figure><\/div>\n\n\n\n<div style=\"height:20px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<p>If you would like to return a Laetus product that has reached the end of its life cycle, then please complete our form.<\/p>\n<\/div>\n<\/div>\n\n\n\n<p><\/p>\n","protected":false},"excerpt":{"rendered":"<p>Service &amp; Support When it comes to the quality and safety of your products, our service team supports you with a variety of solutions that facilitate your day-to-day business. We will guide and support you with our experienced&nbsp;project management team&nbsp;(from initial consultation to installation &amp; commissioning),&nbsp;modular training sessions,&nbsp;Service Level Agreements,&nbsp;preventative maintenance, and&nbsp;spare parts management. We<a class=\"moretag\" href=\"https:\/\/www.laetus.com\/en\/service-and-support\/\">Read More<\/a><\/p>\n","protected":false},"author":8,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-286","page","type-page","status-publish","hentry"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v21.4 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Service and Support - Laetus<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.laetus.com\/en\/service-and-support\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Service and Support - Laetus\" \/>\n<meta property=\"og:description\" content=\"Service &amp; Support When it comes to the quality and safety of your products, our service team supports you with a variety of solutions that facilitate your day-to-day business. We will guide and support you with our experienced&nbsp;project management team&nbsp;(from initial consultation to installation &amp; commissioning),&nbsp;modular training sessions,&nbsp;Service Level Agreements,&nbsp;preventative maintenance, and&nbsp;spare parts management. 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We will guide and support you with our experienced&nbsp;project management team&nbsp;(from initial consultation to installation &amp; commissioning),&nbsp;modular training sessions,&nbsp;Service Level Agreements,&nbsp;preventative maintenance, and&nbsp;spare parts management. 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