{"id":332,"date":"2022-02-28T12:01:00","date_gmt":"2022-02-28T12:01:00","guid":{"rendered":"https:\/\/www.laetus.com\/en\/?page_id=332"},"modified":"2025-09-10T09:51:43","modified_gmt":"2025-09-10T09:51:43","slug":"service-level-agreement","status":"publish","type":"page","link":"https:\/\/www.laetus.com\/en\/service-and-support\/service-level-agreement\/","title":{"rendered":"Service Level Agreement (SLA)"},"content":{"rendered":"\n<figure class=\"wp-block-image alignfull size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"1440\" height=\"471\" src=\"https:\/\/global.laetus.com\/wp-content\/uploads\/dam\/web-images\/service-support\/head-banner\/sla-banner-1440x471-en.jpg?w=1024\" alt=\"\" class=\"wp-image-560\" srcset=\"https:\/\/global.laetus.com\/wp-content\/uploads\/dam\/web-images\/service-support\/head-banner\/sla-banner-1440x471-en.jpg?w=1440&amp;resize=1440&amp;quality=80&amp;strip=all 1440w, https:\/\/global.laetus.com\/wp-content\/uploads\/dam\/web-images\/service-support\/head-banner\/sla-banner-1440x471-en.jpg?resize=300&amp;w=300&amp;quality=80&amp;strip=all 300w, https:\/\/global.laetus.com\/wp-content\/uploads\/dam\/web-images\/service-support\/head-banner\/sla-banner-1440x471-en.jpg?resize=768&amp;w=768&amp;quality=80&amp;strip=all 768w, https:\/\/global.laetus.com\/wp-content\/uploads\/dam\/web-images\/service-support\/head-banner\/sla-banner-1440x471-en.jpg?resize=1024&amp;w=1024&amp;quality=80&amp;strip=all 1024w, https:\/\/global.laetus.com\/wp-content\/uploads\/dam\/web-images\/service-support\/head-banner\/sla-banner-1440x471-en.jpg?resize=450&amp;w=450&amp;quality=80&amp;strip=all 450w, https:\/\/global.laetus.com\/wp-content\/uploads\/dam\/web-images\/service-support\/head-banner\/sla-banner-1440x471-en.jpg?resize=582&amp;w=582&amp;quality=80&amp;strip=all 582w, https:\/\/global.laetus.com\/wp-content\/uploads\/dam\/web-images\/service-support\/head-banner\/sla-banner-1440x471-en.jpg?resize=900&amp;w=900&amp;quality=80&amp;strip=all 900w, https:\/\/global.laetus.com\/wp-content\/uploads\/dam\/web-images\/service-support\/head-banner\/sla-banner-1440x471-en.jpg?resize=1164&amp;w=1164&amp;quality=80&amp;strip=all 1164w\" sizes=\"auto, (max-width: 1440px) 100vw, 1440px\" \/><\/figure>\n\n\n<div class=\"lt-group-wrap\" id=\"lt-blocks-group-69e382504c324\"> \n<div class=\"wp-block-group alignfull has-cerulean-red-background-color has-background is-layout-flow wp-block-group-is-layout-flow\">\n<h1 class=\"wp-block-heading has-text-align-center has-theme-white-color has-text-color has-h-2-font-size\" id=\"slas\">Service Level Agreements<\/h1>\n<\/div>\n\n\t\t<style>\n\t\t\t#lt-blocks-group-69e382504c324 {\n\t\t\t\t\t\t\twidth: auto;\n\t\t\t}\n\t\t\t#lt-blocks-group-69e382504c324 > .wp-block-group {\n\t\t\tpadding-top: 15px;padding-right: 0px;padding-bottom: 15px;padding-left: 0px;\t\t\t}\n\n\t\t\t@media print, screen and ( max-width: 767px ) {\n\t\t\t\t#lt-blocks-group-69e382504c324 {\n\t\t\t\t\t\t\t\t}\n\t\t\t\t#lt-blocks-group-69e382504c324 > .wp-block-group {\n\t\t\t\t\t\t\t\t}\n\t\t\t}\n\t\t\t#lt-blocks-group-69e382504c324 > .wp-block-group > * {\n\t\t\t\t\t\t\t\t\t\t\t}\n\n\t\t<\/style>\n\n\t\t <\/div>\n\n\n<div style=\"height:30px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<p>Laetus takes care of your production lines so you can take care of your daily business. <br>We provide various levels of Service Level Agreements for your Vision Inspection and\/or track &amp; trace solutions.<\/p>\n\n\n\n<p class=\"has-p-big-font-size\">KEY BENEFITS<\/p>\n\n\n\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-28f84493 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:66.66%\">\n<ul class=\"wp-block-list\">\n<li><strong><mark style=\"background-color:rgba(0, 0, 0, 0)\" class=\"has-inline-color has-cerulean-red-color\">Maximize productivity<\/mark><\/strong><br>Reduced risk of downtime<\/li>\n\n\n\n<li><strong><mark style=\"background-color:rgba(0, 0, 0, 0)\" class=\"has-inline-color has-cerulean-red-color\">Control the costs<\/mark><\/strong><br>Fixed service costs for the year can be budgeted for<\/li>\n\n\n\n<li><strong><mark style=\"background-color:rgba(0, 0, 0, 0)\" class=\"has-inline-color has-cerulean-red-color\">Get immediate assistance<\/mark><\/strong><br>Prioritized response time \u2013 Time to resolve cases will dramatically decrease.<\/li>\n\n\n\n<li><strong><mark style=\"background-color:rgba(0, 0, 0, 0)\" class=\"has-inline-color has-cerulean-red-color\">Avoid quality issues<\/mark><\/strong><br>Long-term reliable product quality through regular maintenance<\/li>\n\n\n\n<li><strong><mark style=\"background-color:rgba(0, 0, 0, 0)\" class=\"has-inline-color has-cerulean-red-color\">Ensure continuity<\/mark><\/strong><br>Services will be provided no matter what personnel or systematic changes occur<\/li>\n\n\n\n<li><strong><mark style=\"background-color:rgba(0, 0, 0, 0)\" class=\"has-inline-color has-cerulean-red-color\">Define clear processes<\/mark><\/strong><br>Fixed priorities, response times and measures provide security in the case of service<\/li>\n\n\n\n<li><mark style=\"background-color:rgba(0, 0, 0, 0)\" class=\"has-inline-color has-cerulean-red-color\"><strong>Access to Customer Portal<\/strong><\/mark><br>See your ticket status at any time<\/li>\n<\/ul>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:33.33%\"><\/div>\n<\/div>\n\n\n\n<div style=\"height:20px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<figure class=\"wp-block-image size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"1033\" height=\"814\" src=\"https:\/\/global.laetus.com\/wp-content\/uploads\/dam\/web-images\/service-support\/sla-list.jpg?w=1024\" alt=\"\" class=\"wp-image-579\" srcset=\"https:\/\/global.laetus.com\/wp-content\/uploads\/dam\/web-images\/service-support\/sla-list.jpg?w=1033&amp;resize=1033&amp;quality=80&amp;strip=all 1033w, https:\/\/global.laetus.com\/wp-content\/uploads\/dam\/web-images\/service-support\/sla-list.jpg?resize=300&amp;w=300&amp;quality=80&amp;strip=all 300w, https:\/\/global.laetus.com\/wp-content\/uploads\/dam\/web-images\/service-support\/sla-list.jpg?resize=768&amp;w=768&amp;quality=80&amp;strip=all 768w, https:\/\/global.laetus.com\/wp-content\/uploads\/dam\/web-images\/service-support\/sla-list.jpg?resize=1024&amp;w=1024&amp;quality=80&amp;strip=all 1024w, https:\/\/global.laetus.com\/wp-content\/uploads\/dam\/web-images\/service-support\/sla-list.jpg?resize=450&amp;w=450&amp;quality=80&amp;strip=all 450w, https:\/\/global.laetus.com\/wp-content\/uploads\/dam\/web-images\/service-support\/sla-list.jpg?resize=582&amp;w=582&amp;quality=80&amp;strip=all 582w, https:\/\/global.laetus.com\/wp-content\/uploads\/dam\/web-images\/service-support\/sla-list.jpg?resize=900&amp;w=900&amp;quality=80&amp;strip=all 900w\" sizes=\"auto, (max-width: 1033px) 100vw, 1033px\" \/><\/figure>\n","protected":false},"excerpt":{"rendered":"<p>Service Level Agreements Laetus takes care of your production lines so you can take care of your daily business. We provide various levels of Service Level Agreements for your Vision Inspection and\/or track &amp; trace solutions. KEY BENEFITS<\/p>\n","protected":false},"author":8,"featured_media":0,"parent":286,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-332","page","type-page","status-publish","hentry"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v21.4 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Service Level Agreement (SLA) - Laetus<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.laetus.com\/en\/service-and-support\/service-level-agreement\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Service Level Agreement (SLA) - Laetus\" \/>\n<meta property=\"og:description\" content=\"Service Level Agreements Laetus takes care of your production lines so you can take care of your daily business. 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