{"id":354,"date":"2022-02-28T13:31:53","date_gmt":"2022-02-28T13:31:53","guid":{"rendered":"https:\/\/www.laetus.com\/en\/?page_id=354"},"modified":"2025-11-11T10:03:59","modified_gmt":"2025-11-11T10:03:59","slug":"hotline","status":"publish","type":"page","link":"https:\/\/www.laetus.com\/en\/service-and-support\/hotline\/","title":{"rendered":"Hotline"},"content":{"rendered":"\n<figure class=\"wp-block-image alignfull size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"1440\" height=\"471\" src=\"https:\/\/global.laetus.com\/wp-content\/uploads\/dam\/web-images\/service-support\/head-banner\/hotline-banner-1440x471-en.jpg?w=1024\" alt=\"\" class=\"wp-image-546\" srcset=\"https:\/\/global.laetus.com\/wp-content\/uploads\/dam\/web-images\/service-support\/head-banner\/hotline-banner-1440x471-en.jpg?w=1440&amp;resize=1440&amp;quality=80&amp;strip=all 1440w, https:\/\/global.laetus.com\/wp-content\/uploads\/dam\/web-images\/service-support\/head-banner\/hotline-banner-1440x471-en.jpg?resize=300&amp;w=300&amp;quality=80&amp;strip=all 300w, https:\/\/global.laetus.com\/wp-content\/uploads\/dam\/web-images\/service-support\/head-banner\/hotline-banner-1440x471-en.jpg?resize=768&amp;w=768&amp;quality=80&amp;strip=all 768w, https:\/\/global.laetus.com\/wp-content\/uploads\/dam\/web-images\/service-support\/head-banner\/hotline-banner-1440x471-en.jpg?resize=1024&amp;w=1024&amp;quality=80&amp;strip=all 1024w, https:\/\/global.laetus.com\/wp-content\/uploads\/dam\/web-images\/service-support\/head-banner\/hotline-banner-1440x471-en.jpg?resize=450&amp;w=450&amp;quality=80&amp;strip=all 450w, https:\/\/global.laetus.com\/wp-content\/uploads\/dam\/web-images\/service-support\/head-banner\/hotline-banner-1440x471-en.jpg?resize=582&amp;w=582&amp;quality=80&amp;strip=all 582w, https:\/\/global.laetus.com\/wp-content\/uploads\/dam\/web-images\/service-support\/head-banner\/hotline-banner-1440x471-en.jpg?resize=900&amp;w=900&amp;quality=80&amp;strip=all 900w, https:\/\/global.laetus.com\/wp-content\/uploads\/dam\/web-images\/service-support\/head-banner\/hotline-banner-1440x471-en.jpg?resize=1164&amp;w=1164&amp;quality=80&amp;strip=all 1164w\" sizes=\"auto, (max-width: 1440px) 100vw, 1440px\" \/><\/figure>\n\n\n<div class=\"lt-group-wrap\" id=\"lt-blocks-group-69d267f5bbae6\"> \n<div class=\"wp-block-group alignfull has-cerulean-red-background-color has-background is-layout-flow wp-block-group-is-layout-flow\">\n<h1 class=\"wp-block-heading has-text-align-center has-theme-white-color has-text-color has-h-2-font-size\" id=\"hotline\">Hotline<\/h1>\n<\/div>\n\n\t\t<style>\n\t\t\t#lt-blocks-group-69d267f5bbae6 {\n\t\t\t\t\t\t\twidth: auto;\n\t\t\t}\n\t\t\t#lt-blocks-group-69d267f5bbae6 > .wp-block-group {\n\t\t\tpadding-top: 15px;padding-right: 0px;padding-bottom: 15px;padding-left: 0px;\t\t\t}\n\n\t\t\t@media print, screen and ( max-width: 767px ) {\n\t\t\t\t#lt-blocks-group-69d267f5bbae6 {\n\t\t\t\t\t\t\t\t}\n\t\t\t\t#lt-blocks-group-69d267f5bbae6 > .wp-block-group {\n\t\t\t\t\t\t\t\t}\n\t\t\t}\n\t\t\t#lt-blocks-group-69d267f5bbae6 > .wp-block-group > * {\n\t\t\t\t\t\t\t\t\t\t\t}\n\n\t\t<\/style>\n\n\t\t <\/div>\n\n\n<div style=\"height:40px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-28f84493 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:65%\">\n<p class=\"has-vivid-red-color has-text-color\"><strong>In case of problems, our service team will gladly support you!<\/strong><\/p>\n\n\n\n<p>Please contact us at our hotline with\u00a0<a href=\"https:\/\/global.laetus.com\/wp-content\/uploads\/dam\/web-pdf\/en\/incident-form-v2-09-22-EN.pdf\">this\u00a0incident report<\/a> filled out:<br>Phone: +49 6251 97517 113 or E-Mail:\u00a0<a href=\"mailto:hotline@laetus.com\">hotline@laetus.com<\/a><\/p>\n\n\n\n<p>In addition, customers with an SLA (Service Level Agreement) <br>can conveniently reach us via our Support Portal:<\/p>\n\n\n\n<p><a href=\"https:\/\/support.laetus.com\/\" target=\"_blank\" rel=\"noreferrer noopener\"><strong>https:\/\/support.laetus.com\/<\/strong><\/a><\/p>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:35%\">\n<figure class=\"wp-block-image size-large\"><img decoding=\"async\" src=\"https:\/\/global.laetus.com\/wp-content\/uploads\/dam\/web-images\/service-support\/hotline-blog-image-550x359-en.jpg\" alt=\"\"\/><\/figure>\n<\/div>\n<\/div>\n\n\n\n<hr class=\"wp-block-separator has-text-color has-light-gray-color has-css-opacity has-light-gray-background-color has-background is-style-wide\"\/>\n\n\n\n<h4 class=\"wp-block-heading\" id=\"remote-assistance\" style=\"font-style:normal;font-weight:500\">Remote Assistance<\/h4>\n\n\n\n<p>We provide immediate support by remotely accessing your system. <br>Please get in touch with us and subsequently follow the instructions given by our experts.<\/p>\n\n\n\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-28f84493 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<figure class=\"wp-block-image size-large\"><a href=\"https:\/\/get.teamviewer.com\/v15\/laetus_password\"><img loading=\"lazy\" decoding=\"async\" width=\"239\" height=\"63\" src=\"https:\/\/global.laetus.com\/wp-content\/uploads\/dam\/web-images\/service-support\/hotline-link1.png?w=239\" alt=\"\" class=\"wp-image-567\"\/><\/a><\/figure>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<figure class=\"wp-block-image size-large\"><a href=\"https:\/\/get.teamviewer.com\/v15\/laetus\"><img loading=\"lazy\" decoding=\"async\" width=\"239\" height=\"63\" src=\"https:\/\/global.laetus.com\/wp-content\/uploads\/dam\/web-images\/service-support\/hotline-link2.png?w=239\" alt=\"\" class=\"wp-image-569\"\/><\/a><\/figure>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-28f84493 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\"><\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\"><\/div>\n<\/div>\n","protected":false},"excerpt":{"rendered":"<p>Hotline In case of problems, our service team will gladly support you! Please contact us at our hotline with\u00a0this\u00a0incident report filled out:Phone: +49 6251 97517 113 or E-Mail:\u00a0hotline@laetus.com In addition, customers with an SLA (Service Level Agreement) can conveniently reach us via our Support Portal: https:\/\/support.laetus.com\/ Remote Assistance We provide immediate support by remotely accessing<a class=\"moretag\" href=\"https:\/\/www.laetus.com\/en\/service-and-support\/hotline\/\">Read More<\/a><\/p>\n","protected":false},"author":8,"featured_media":0,"parent":286,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-354","page","type-page","status-publish","hentry"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v21.4 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Hotline - Laetus<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.laetus.com\/en\/service-and-support\/hotline\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Hotline - Laetus\" \/>\n<meta property=\"og:description\" content=\"Hotline In case of problems, our service team will gladly support you! Please contact us at our hotline with\u00a0this\u00a0incident report filled out:Phone: +49 6251 97517 113 or E-Mail:\u00a0hotline@laetus.com In addition, customers with an SLA (Service Level Agreement) can conveniently reach us via our Support Portal: https:\/\/support.laetus.com\/ Remote Assistance We provide immediate support by remotely accessingRead More\" \/>\n<meta property=\"og:url\" content=\"https:\/\/www.laetus.com\/en\/service-and-support\/hotline\/\" \/>\n<meta property=\"og:site_name\" content=\"Laetus\" \/>\n<meta property=\"article:modified_time\" content=\"2025-11-11T10:03:59+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/global.laetus.com\/wp-content\/uploads\/dam\/web-images\/service-support\/head-banner\/hotline-banner-1440x471-en.jpg?w=1024\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:label1\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data1\" content=\"2 minutes\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"WebPage\",\"@id\":\"https:\/\/www.laetus.com\/en\/service-and-support\/hotline\/\",\"url\":\"https:\/\/www.laetus.com\/en\/service-and-support\/hotline\/\",\"name\":\"Hotline - Laetus\",\"isPartOf\":{\"@id\":\"https:\/\/www.laetus.com\/en\/#website\"},\"datePublished\":\"2022-02-28T13:31:53+00:00\",\"dateModified\":\"2025-11-11T10:03:59+00:00\",\"breadcrumb\":{\"@id\":\"https:\/\/www.laetus.com\/en\/service-and-support\/hotline\/#breadcrumb\"},\"inLanguage\":\"en-US\",\"potentialAction\":[{\"@type\":\"ReadAction\",\"target\":[\"https:\/\/www.laetus.com\/en\/service-and-support\/hotline\/\"]}]},{\"@type\":\"BreadcrumbList\",\"@id\":\"https:\/\/www.laetus.com\/en\/service-and-support\/hotline\/#breadcrumb\",\"itemListElement\":[{\"@type\":\"ListItem\",\"position\":1,\"name\":\"Home\",\"item\":\"https:\/\/www.laetus.com\/en\/\"},{\"@type\":\"ListItem\",\"position\":2,\"name\":\"Service and Support\",\"item\":\"https:\/\/www.laetus.com\/en\/service-and-support\/\"},{\"@type\":\"ListItem\",\"position\":3,\"name\":\"Hotline\"}]},{\"@type\":\"WebSite\",\"@id\":\"https:\/\/www.laetus.com\/en\/#website\",\"url\":\"https:\/\/www.laetus.com\/en\/\",\"name\":\"Laetus\",\"description\":\"Laetus Track &amp; Trace and Vision Inspection solutions\",\"alternateName\":\"Laetus\",\"potentialAction\":[{\"@type\":\"SearchAction\",\"target\":{\"@type\":\"EntryPoint\",\"urlTemplate\":\"https:\/\/www.laetus.com\/en\/?s={search_term_string}\"},\"query-input\":\"required name=search_term_string\"}],\"inLanguage\":\"en-US\"}]}<\/script>\n<!-- \/ Yoast SEO plugin. -->","yoast_head_json":{"title":"Hotline - Laetus","robots":{"index":"index","follow":"follow","max-snippet":"max-snippet:-1","max-image-preview":"max-image-preview:large","max-video-preview":"max-video-preview:-1"},"canonical":"https:\/\/www.laetus.com\/en\/service-and-support\/hotline\/","og_locale":"en_US","og_type":"article","og_title":"Hotline - Laetus","og_description":"Hotline In case of problems, our service team will gladly support you! 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