{"id":286,"date":"2022-02-25T13:49:26","date_gmt":"2022-02-25T13:49:26","guid":{"rendered":"https:\/\/www.laetus.com\/en\/?page_id=286"},"modified":"2022-10-11T09:46:18","modified_gmt":"2022-10-11T09:46:18","slug":"service-and-support","status":"publish","type":"page","link":"https:\/\/www.laetus.com\/fr\/service-and-support\/","title":{"rendered":"Service and Support"},"content":{"rendered":"\n<figure class=\"wp-block-image alignfull size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"1440\" height=\"471\" src=\"https:\/\/global.laetus.com\/wp-content\/uploads\/dam\/web-images\/service-support\/head-banner\/service-banner-1440x471-en.jpg?w=1024\" alt=\"\" class=\"wp-image-558\" srcset=\"https:\/\/global.laetus.com\/wp-content\/uploads\/dam\/web-images\/service-support\/head-banner\/service-banner-1440x471-en.jpg?w=1440&amp;resize=1440&amp;quality=80&amp;strip=all 1440w, https:\/\/global.laetus.com\/wp-content\/uploads\/dam\/web-images\/service-support\/head-banner\/service-banner-1440x471-en.jpg?resize=300&amp;w=300&amp;quality=80&amp;strip=all 300w, https:\/\/global.laetus.com\/wp-content\/uploads\/dam\/web-images\/service-support\/head-banner\/service-banner-1440x471-en.jpg?resize=768&amp;w=768&amp;quality=80&amp;strip=all 768w, https:\/\/global.laetus.com\/wp-content\/uploads\/dam\/web-images\/service-support\/head-banner\/service-banner-1440x471-en.jpg?resize=1024&amp;w=1024&amp;quality=80&amp;strip=all 1024w, https:\/\/global.laetus.com\/wp-content\/uploads\/dam\/web-images\/service-support\/head-banner\/service-banner-1440x471-en.jpg?resize=450&amp;w=450&amp;quality=80&amp;strip=all 450w, https:\/\/global.laetus.com\/wp-content\/uploads\/dam\/web-images\/service-support\/head-banner\/service-banner-1440x471-en.jpg?resize=582&amp;w=582&amp;quality=80&amp;strip=all 582w, https:\/\/global.laetus.com\/wp-content\/uploads\/dam\/web-images\/service-support\/head-banner\/service-banner-1440x471-en.jpg?resize=900&amp;w=900&amp;quality=80&amp;strip=all 900w, https:\/\/global.laetus.com\/wp-content\/uploads\/dam\/web-images\/service-support\/head-banner\/service-banner-1440x471-en.jpg?resize=1164&amp;w=1164&amp;quality=80&amp;strip=all 1164w\" sizes=\"auto, (max-width: 1440px) 100vw, 1440px\" \/><\/figure>\n\n\n<div class=\"lt-group-wrap\" id=\"lt-blocks-group-69f0747548ffa\"> \n<div class=\"wp-block-group alignfull has-cerulean-red-background-color has-background is-layout-flow wp-block-group-is-layout-flow\">\n<h1 class=\"has-text-align-center has-theme-white-color has-text-color has-h-2-font-size wp-block-heading\" id=\"service-support\">Service et support<\/h1>\n<\/div>\n\n\t\t<style>\n\t\t\t#lt-blocks-group-69f0747548ffa {\n\t\t\t\t\t\t\twidth: auto;\n\t\t\t}\n\t\t\t#lt-blocks-group-69f0747548ffa > .wp-block-group {\n\t\t\tpadding-top: 15px;padding-right: 0px;padding-bottom: 15px;padding-left: 0px;\t\t\t}\n\n\t\t\t@media print, screen and ( max-width: 767px ) {\n\t\t\t\t#lt-blocks-group-69f0747548ffa {\n\t\t\t\t\t\t\t\t}\n\t\t\t\t#lt-blocks-group-69f0747548ffa > .wp-block-group {\n\t\t\t\t\t\t\t\t}\n\t\t\t}\n\t\t\t#lt-blocks-group-69f0747548ffa > .wp-block-group > * {\n\t\t\t\t\t\t\t\t\t\t\t}\n\n\t\t<\/style>\n\n\t\t <\/div>\n\n\n<div style=\"height:30px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<p>Lorsqu&#8217;il s&#8217;agit de la qualit\u00e9 et de la s\u00e9curit\u00e9 de vos produits, notre \u00e9quipe de service vous soutient avec une vari\u00e9t\u00e9 de solutions qui facilitent votre activit\u00e9 quotidienne. Nous vous guiderons et vous soutiendrons gr\u00e2ce \u00e0 notre \u00e9quipe de <strong>gestion de projet exp\u00e9riment\u00e9e <\/strong>(de la consultation initiale \u00e0 l&#8217;installation et la mise en service), \u00e0 des s<strong>essions de formation modulaires<\/strong>, \u00e0 des <strong>contrats SLA<\/strong>, \u00e0 la <strong>maintenance pr\u00e9ventive<\/strong> et \u00e0 la <strong>gestion des pi\u00e8ces d\u00e9tach\u00e9es<\/strong>.<\/p>\n\n\n\n<div style=\"height:40px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-28f84493 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<div class=\"wp-block-laetus-blocks-image-overlay lt-block-image-overlay\" style=\"--overlay-bg:#C8102E;--overlay-bg-hover:#5D5D5D;--overlay-padding:24px 40px 24px 40px;--overlay-image-position:50% 50%\"><figure><a href=\"https:\/\/www.laetus.com\/fr\/service-and-support\/project-management\/\" target=\"_self\" rel=\"noopener\" title=\"\"><img decoding=\"async\" alt=\"\" class=\"wp-image-undefined lt-image-overly-image\" src=\"https:\/\/global.laetus.com\/wp-content\/uploads\/dam\/web-images\/service-support\/project-management-thumbnail-550x359-en.jpg?w=550\"\/><div class=\"lt-image-overly-content-wrap\">\n<h5 class=\"has-text-align-center has-white-color has-text-color wp-block-heading\">Gestion de Projet<\/h5>\n<\/div><\/a><\/figure><\/div>\n\n\n\n<div style=\"height:20px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<p>Nous nous ferons un plaisir d\u2019agir en tant que sous-traitant g\u00e9n\u00e9ral et, si vous le souhaitez, de prendre en charge la totalit\u00e9 de la gestion de projet. Nous travaillons en \u00e9troite collaboration avec les entreprises de notre r\u00e9seau international ainsi qu\u2019avec les partenaires de nos clients.<\/p>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<div class=\"wp-block-laetus-blocks-image-overlay lt-block-image-overlay\" style=\"--overlay-bg:#C8102E;--overlay-bg-hover:#5D5D5D;--overlay-padding:24px 40px 24px 40px;--overlay-image-position:50% 50%\"><figure><a href=\"https:\/\/www.laetus.com\/fr\/service-and-support\/training\/\" target=\"_self\" rel=\"noopener\" title=\"\"><img decoding=\"async\" alt=\"\" class=\"wp-image-undefined lt-image-overly-image\" src=\"https:\/\/global.laetus.com\/wp-content\/uploads\/dam\/web-images\/service-support\/training-thumbnail-550x359-en.jpg?w=550\"\/><div class=\"lt-image-overly-content-wrap\">\n<h5 class=\"has-text-align-center has-white-color has-text-color wp-block-heading\">Formation<\/h5>\n<\/div><\/a><\/figure><\/div>\n\n\n\n<div style=\"height:20px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<p>Afin de soutenir la haute disponibilit\u00e9 des syst\u00e8mes, la Laetus&nbsp;Academy propose un large \u00e9ventail de formations et de s\u00e9minaires. Les cours sont sp\u00e9cifiquement adapt\u00e9s aux besoins de nos clients et s\u2019adressent \u00e0 tous les niveaux.<\/p>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<div class=\"wp-block-laetus-blocks-image-overlay lt-block-image-overlay\" style=\"--overlay-bg:#C8102E;--overlay-bg-hover:#5D5D5D;--overlay-padding:24px 40px 24px 40px;--overlay-image-position:50% 50%\"><figure><a href=\"https:\/\/www.laetus.com\/fr\/service-and-support\/spare-parts-management\/\" target=\"_self\" rel=\"noopener\" title=\"\"><img decoding=\"async\" alt=\"\" class=\"wp-image-undefined lt-image-overly-image\" src=\"https:\/\/global.laetus.com\/wp-content\/uploads\/dam\/web-images\/service-support\/spareparts-thumbnail-550x359-en.jpg?w=550\"\/><div class=\"lt-image-overly-content-wrap\">\n<h5 class=\"has-text-align-center has-white-color has-text-color wp-block-heading\">Gestion des Pi\u00e8ces d\u00e9tach\u00e9es<\/h5>\n<\/div><\/a><\/figure><\/div>\n\n\n\n<div style=\"height:20px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<p>Assurez la disponibilit\u00e9 de votre syst\u00e8me en cr\u00e9ant un entrep\u00f4t de pi\u00e8ces de rechange pour toutes vos machines&nbsp;Laetus et votre solution d\u2019inspection visuelle. Une gestion anticip\u00e9e des pi\u00e8ces de rechange \u00e9vitera les goulots d\u2019\u00e9tranglement dans votre approvisionnement.<\/p>\n<\/div>\n<\/div>\n\n\n<div class=\"lt-group-wrap\" id=\"lt-blocks-group-69f0747549c29\"> \n<div class=\"wp-block-group is-layout-constrained wp-block-group-is-layout-constrained\">\n<hr class=\"wp-block-separator has-text-color has-vivid-red-color has-css-opacity has-vivid-red-background-color has-background aligncenter is-style-wide\"\/>\n<\/div>\n\n\t\t<style>\n\t\t\t#lt-blocks-group-69f0747549c29 {\n\t\t\t\t\t\t\twidth: auto;\n\t\t\t}\n\t\t\t#lt-blocks-group-69f0747549c29 > .wp-block-group {\n\t\t\tpadding-top: 0px;padding-right: 0px;padding-bottom: 0px;padding-left: 0px;\t\t\t}\n\n\t\t\t@media print, screen and ( max-width: 767px ) {\n\t\t\t\t#lt-blocks-group-69f0747549c29 {\n\t\t\t\t\t\t\t\t}\n\t\t\t\t#lt-blocks-group-69f0747549c29 > .wp-block-group {\n\t\t\t\t\t\t\t\t}\n\t\t\t}\n\t\t\t#lt-blocks-group-69f0747549c29 > .wp-block-group > * {\n\t\t\t\t\t\t\t\t\t\t\t}\n\n\t\t<\/style>\n\n\t\t <\/div>\n\n\n<div style=\"height:30px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-28f84493 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<div class=\"wp-block-laetus-blocks-image-overlay lt-block-image-overlay\" style=\"--overlay-bg:#C8102E;--overlay-bg-hover:#5D5D5D;--overlay-padding:24px 40px 24px 40px;--overlay-image-position:50% 50%\"><figure><a href=\"https:\/\/www.laetus.com\/fr\/service-and-support\/service-level-agreement\/\" target=\"_self\" rel=\"noopener\" title=\"\"><img decoding=\"async\" alt=\"\" class=\"wp-image-undefined lt-image-overly-image\" src=\"https:\/\/global.laetus.com\/wp-content\/uploads\/dam\/web-images\/service-support\/sla-thumbnail-550x359-en.jpg?w=550\"\/><div class=\"lt-image-overly-content-wrap\">\n<h5 class=\"has-text-align-center has-white-color has-text-color wp-block-heading\">Contrats SLA<\/h5>\n<\/div><\/a><\/figure><\/div>\n\n\n\n<div style=\"height:20px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<p>Consacrez-vous \u00e0 vos activit\u00e9s quotidiennes et faites-nous confiance pour prendre soin de vos machines. Laetus propose pour cela des accords de niveau de service&nbsp;(SLA) globaux et standardis\u00e9s pour vos solutions de contr\u00f4le d\u2019inspection visuelle ou vos solutions&nbsp;Track&nbsp;&amp;&nbsp;Trace.<\/p>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<div class=\"wp-block-laetus-blocks-image-overlay lt-block-image-overlay\" style=\"--overlay-bg:#C8102E;--overlay-bg-hover:#5D5D5D;--overlay-padding:24px 40px 24px 40px;--overlay-image-position:50% 50%\"><figure><a href=\"https:\/\/www.laetus.com\/fr\/service-and-support\/preventive-maintenance\/\" target=\"_self\" rel=\"noopener\" title=\"\"><img decoding=\"async\" alt=\"\" class=\"wp-image-undefined lt-image-overly-image\" src=\"https:\/\/global.laetus.com\/wp-content\/uploads\/dam\/web-images\/service-support\/preventative-maintenance-thumbnail-550x359-en.jpg?w=550\"\/><div class=\"lt-image-overly-content-wrap\">\n<h5 class=\"has-text-align-center has-white-color has-text-color wp-block-heading\">Maintenance pr\u00e9ventive<\/h5>\n<\/div><\/a><\/figure><\/div>\n\n\n\n<div style=\"height:20px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<p>Gr\u00e2ce \u00e0 une maintenance r\u00e9guli\u00e8re de votre base de donn\u00e9es et\/ou de vos machines, vous vous assurez que votre cha\u00eene de production fonctionne sans interruption et sans faille, et que les co\u00fbts de r\u00e9paration \u00e9ventuels restent faibles.<\/p>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\"><\/div>\n<\/div>\n\n\n<div class=\"lt-group-wrap\" id=\"lt-blocks-group-69f074754a493\"> \n<div class=\"wp-block-group is-layout-constrained wp-block-group-is-layout-constrained\">\n<hr class=\"wp-block-separator has-text-color has-vivid-red-color has-css-opacity has-vivid-red-background-color has-background aligncenter is-style-wide\"\/>\n<\/div>\n\n\t\t<style>\n\t\t\t#lt-blocks-group-69f074754a493 {\n\t\t\t\t\t\t\twidth: auto;\n\t\t\t}\n\t\t\t#lt-blocks-group-69f074754a493 > .wp-block-group {\n\t\t\tpadding-top: 0px;padding-right: 0px;padding-bottom: 0px;padding-left: 0px;\t\t\t}\n\n\t\t\t@media print, screen and ( max-width: 767px ) {\n\t\t\t\t#lt-blocks-group-69f074754a493 {\n\t\t\t\t\t\t\t\t}\n\t\t\t\t#lt-blocks-group-69f074754a493 > .wp-block-group {\n\t\t\t\t\t\t\t\t}\n\t\t\t}\n\t\t\t#lt-blocks-group-69f074754a493 > .wp-block-group > * {\n\t\t\t\t\t\t\t\t\t\t\t}\n\n\t\t<\/style>\n\n\t\t <\/div>\n\n\n<div style=\"height:30px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-28f84493 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<div class=\"wp-block-laetus-blocks-image-overlay lt-block-image-overlay\" style=\"--overlay-bg:#C8102E;--overlay-bg-hover:#5D5D5D;--overlay-padding:24px 40px 24px 40px;--overlay-image-position:50% 50%\"><figure><a href=\"https:\/\/www.laetus.com\/fr\/service-and-support\/hotline\/\" target=\"_self\" rel=\"noopener\" title=\"\"><img decoding=\"async\" alt=\"\" class=\"wp-image-undefined lt-image-overly-image\" src=\"https:\/\/global.laetus.com\/wp-content\/uploads\/dam\/web-images\/service-support\/hotline-support-thumbnail-550x359-en.jpg?w=550\"\/><div class=\"lt-image-overly-content-wrap\">\n<h5 class=\"has-text-align-center has-white-color has-text-color wp-block-heading\">Hotline<\/h5>\n<\/div><\/a><\/figure><\/div>\n\n\n\n<div style=\"height:20px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<p>Vous avez besoin d\u2019une assistance technique&nbsp;?<br>Veuillez contacter directement notre \u00e9quipe d\u2019assistance t\u00e9l\u00e9phonique.<\/p>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<div class=\"wp-block-laetus-blocks-image-overlay lt-block-image-overlay\" style=\"--overlay-bg:#C8102E;--overlay-bg-hover:#5D5D5D;--overlay-padding:24px 40px 24px 40px;--overlay-image-position:50% 50%\"><figure><a href=\"https:\/\/www.laetus.com\/fr\/service-and-support\/repair-service\/\" target=\"_self\" rel=\"noopener\" title=\"\"><img decoding=\"async\" alt=\"\" class=\"wp-image-undefined lt-image-overly-image\" src=\"https:\/\/global.laetus.com\/wp-content\/uploads\/dam\/web-images\/service-support\/repair-thumbnail-550x359-en.jpg?w=550\"\/><div class=\"lt-image-overly-content-wrap\">\n<h5 class=\"has-text-align-center has-white-color has-text-color wp-block-heading\">Service R\u00e9paration<\/h5>\n<\/div><\/a><\/figure><\/div>\n\n\n\n<div style=\"height:20px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<p>Pour toute demande de r\u00e9paration, veuillez remplir notre formulaire&nbsp;RMA.&nbsp;<\/p>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<div class=\"wp-block-laetus-blocks-image-overlay lt-block-image-overlay\" style=\"--overlay-bg:#C8102E;--overlay-bg-hover:#5D5D5D;--overlay-padding:24px 40px 24px 40px;--overlay-image-position:50% 50%\"><figure><a href=\"https:\/\/global.laetus.com\/wp-content\/uploads\/dam\/web-pdf\/return-form-FR.pdf\" target=\"_self\" rel=\"noopener\" title=\"\"><img loading=\"lazy\" decoding=\"async\" width=\"550\" height=\"359\" alt=\"\" class=\"wp-image-1887 lt-image-overly-image\" src=\"https:\/\/global.laetus.com\/wp-content\/uploads\/dam\/web-images\/service-support\/return_550x359.png?w=550&amp;h=359&amp;crop=1\" srcset=\"https:\/\/global.laetus.com\/wp-content\/uploads\/dam\/web-images\/service-support\/return_550x359.png?w=550&amp;resize=550&amp;quality=80&amp;strip=all 550w, https:\/\/global.laetus.com\/wp-content\/uploads\/dam\/web-images\/service-support\/return_550x359.png?resize=300&amp;w=300&amp;quality=80&amp;strip=all 300w, https:\/\/global.laetus.com\/wp-content\/uploads\/dam\/web-images\/service-support\/return_550x359.png?resize=342&amp;w=342&amp;quality=80&amp;strip=all 342w, https:\/\/global.laetus.com\/wp-content\/uploads\/dam\/web-images\/service-support\/return_550x359.png?resize=450&amp;w=450&amp;quality=80&amp;strip=all 450w, https:\/\/global.laetus.com\/wp-content\/uploads\/dam\/web-images\/service-support\/return_550x359.png?resize=548&amp;w=548&amp;quality=80&amp;strip=all 548w\" sizes=\"auto, (max-width: 550px) 100vw, 550px\" \/><div class=\"lt-image-overly-content-wrap\">\n<h5 class=\"has-text-align-center has-white-color has-text-color wp-block-heading\">Retoure<\/h5>\n<\/div><\/a><\/figure><\/div>\n\n\n\n<div style=\"height:20px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<p>Si vous souhaitez retourner un produit Laetus qui a atteint la fin de son cycle de vie, veuillez remplir notre formulaire.&nbsp;<\/p>\n<\/div>\n<\/div>\n\n\n\n<p><\/p>\n","protected":false},"excerpt":{"rendered":"<p>Service et support Lorsqu&#8217;il s&#8217;agit de la qualit\u00e9 et de la s\u00e9curit\u00e9 de vos produits, notre \u00e9quipe de service vous soutient avec une vari\u00e9t\u00e9 de solutions qui facilitent votre activit\u00e9 quotidienne. Nous vous guiderons et vous soutiendrons gr\u00e2ce \u00e0 notre \u00e9quipe de gestion de projet exp\u00e9riment\u00e9e (de la consultation initiale \u00e0 l&#8217;installation et la mise<a class=\"moretag\" href=\"https:\/\/www.laetus.com\/fr\/service-and-support\/\">Lire la suite<\/a><\/p>\n","protected":false},"author":8,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-286","page","type-page","status-publish","hentry"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v21.4 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Service and Support - Laetus - France<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.laetus.com\/fr\/service-and-support\/\" \/>\n<meta property=\"og:locale\" content=\"fr-FR\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Service and Support - Laetus - France\" \/>\n<meta property=\"og:description\" content=\"Service et support Lorsqu&#8217;il s&#8217;agit de la qualit\u00e9 et de la s\u00e9curit\u00e9 de vos produits, notre \u00e9quipe de service vous soutient avec une vari\u00e9t\u00e9 de solutions qui facilitent votre activit\u00e9 quotidienne. 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