{"id":332,"date":"2022-02-28T12:01:00","date_gmt":"2022-02-28T12:01:00","guid":{"rendered":"https:\/\/www.laetus.com\/en\/?page_id=332"},"modified":"2025-09-10T09:54:14","modified_gmt":"2025-09-10T09:54:14","slug":"service-level-agreement","status":"publish","type":"page","link":"https:\/\/www.laetus.com\/fr\/service-and-support\/service-level-agreement\/","title":{"rendered":"Contrats SLA"},"content":{"rendered":"\n<figure class=\"wp-block-image alignfull size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"1440\" height=\"471\" src=\"https:\/\/global.laetus.com\/wp-content\/uploads\/dam\/web-images\/service-support\/head-banner\/sla-banner-1440x471-en.jpg?w=1024\" alt=\"\" class=\"wp-image-560\" srcset=\"https:\/\/global.laetus.com\/wp-content\/uploads\/dam\/web-images\/service-support\/head-banner\/sla-banner-1440x471-en.jpg?w=1440&amp;resize=1440&amp;quality=80&amp;strip=all 1440w, https:\/\/global.laetus.com\/wp-content\/uploads\/dam\/web-images\/service-support\/head-banner\/sla-banner-1440x471-en.jpg?resize=300&amp;w=300&amp;quality=80&amp;strip=all 300w, https:\/\/global.laetus.com\/wp-content\/uploads\/dam\/web-images\/service-support\/head-banner\/sla-banner-1440x471-en.jpg?resize=768&amp;w=768&amp;quality=80&amp;strip=all 768w, https:\/\/global.laetus.com\/wp-content\/uploads\/dam\/web-images\/service-support\/head-banner\/sla-banner-1440x471-en.jpg?resize=1024&amp;w=1024&amp;quality=80&amp;strip=all 1024w, https:\/\/global.laetus.com\/wp-content\/uploads\/dam\/web-images\/service-support\/head-banner\/sla-banner-1440x471-en.jpg?resize=450&amp;w=450&amp;quality=80&amp;strip=all 450w, https:\/\/global.laetus.com\/wp-content\/uploads\/dam\/web-images\/service-support\/head-banner\/sla-banner-1440x471-en.jpg?resize=582&amp;w=582&amp;quality=80&amp;strip=all 582w, https:\/\/global.laetus.com\/wp-content\/uploads\/dam\/web-images\/service-support\/head-banner\/sla-banner-1440x471-en.jpg?resize=900&amp;w=900&amp;quality=80&amp;strip=all 900w, https:\/\/global.laetus.com\/wp-content\/uploads\/dam\/web-images\/service-support\/head-banner\/sla-banner-1440x471-en.jpg?resize=1164&amp;w=1164&amp;quality=80&amp;strip=all 1164w\" sizes=\"auto, (max-width: 1440px) 100vw, 1440px\" \/><\/figure>\n\n\n<div class=\"lt-group-wrap\" id=\"lt-blocks-group-69dcc6c016c6a\"> \n<div class=\"wp-block-group alignfull has-cerulean-red-background-color has-background is-layout-flow wp-block-group-is-layout-flow\">\n<h1 class=\"wp-block-heading has-text-align-center has-theme-white-color has-text-color has-h-2-font-size\" id=\"slas\">Contrats SLA<\/h1>\n<\/div>\n\n\t\t<style>\n\t\t\t#lt-blocks-group-69dcc6c016c6a {\n\t\t\t\t\t\t\twidth: auto;\n\t\t\t}\n\t\t\t#lt-blocks-group-69dcc6c016c6a > .wp-block-group {\n\t\t\tpadding-top: 15px;padding-right: 0px;padding-bottom: 15px;padding-left: 0px;\t\t\t}\n\n\t\t\t@media print, screen and ( max-width: 767px ) {\n\t\t\t\t#lt-blocks-group-69dcc6c016c6a {\n\t\t\t\t\t\t\t\t}\n\t\t\t\t#lt-blocks-group-69dcc6c016c6a > .wp-block-group {\n\t\t\t\t\t\t\t\t}\n\t\t\t}\n\t\t\t#lt-blocks-group-69dcc6c016c6a > .wp-block-group > * {\n\t\t\t\t\t\t\t\t\t\t\t}\n\n\t\t<\/style>\n\n\t\t <\/div>\n\n\n<div style=\"height:30px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<p>Laetus se charge de vos cha\u00eenes de production pour que vous puissiez vous consacrer \u00e0 vos activit\u00e9s quotidiennes.<br>We provide various levels of Service Level Agreements for your Vision Inspection and\/or track &amp; trace solutions.<\/p>\n\n\n\n<p class=\"has-p-big-font-size\">AVANTAGES CL\u00c9S<\/p>\n\n\n\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-28f84493 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:66.66%\">\n<ul class=\"wp-block-list\">\n<li><strong><mark style=\"background-color:rgba(0, 0, 0, 0)\" class=\"has-inline-color has-cerulean-red-color\">Optimiser la productivit\u00e9<\/mark><\/strong><br>R\u00e9duction des risques de temps d\u2019arr\u00eat<\/li>\n\n\n\n<li><strong><mark style=\"background-color:rgba(0, 0, 0, 0)\" class=\"has-inline-color has-cerulean-red-color\">Ma\u00eetriser les co\u00fbts<\/mark><\/strong><br>Possibilit\u00e9 de budg\u00e9tiser des co\u00fbts de maintenance fixes \u00e0 l\u2019ann\u00e9e<\/li>\n\n\n\n<li><strong><mark style=\"background-color:rgba(0, 0, 0, 0)\" class=\"has-inline-color has-cerulean-red-color\">Obtenir une assistance imm\u00e9diate<\/mark><\/strong><br>Un d\u00e9lai de r\u00e9ponse prioritaire permettant de r\u00e9duire consid\u00e9rablement le temps de r\u00e9solution des cas<\/li>\n\n\n\n<li><strong><mark style=\"background-color:rgba(0, 0, 0, 0)\" class=\"has-inline-color has-cerulean-red-color\">\u00c9viter les probl\u00e8mes de qualit\u00e9<\/mark><\/strong><br>Une qualit\u00e9 de produit fiable \u00e0 long terme gr\u00e2ce \u00e0 une maintenance r\u00e9guli\u00e8re<\/li>\n\n\n\n<li><strong><mark style=\"background-color:rgba(0, 0, 0, 0)\" class=\"has-inline-color has-cerulean-red-color\">Une continuit\u00e9 garantie<\/mark><\/strong><br>Les services seront fournis quels que soient les changements de personnel ou de syst\u00e8me<\/li>\n\n\n\n<li><strong><mark style=\"background-color:rgba(0, 0, 0, 0)\" class=\"has-inline-color has-cerulean-red-color\">Des processus clairement d\u00e9finis<\/mark><\/strong><br>Des priorit\u00e9s, des d\u00e9lais de r\u00e9ponse et des mesures clairement d\u00e9finis pour assurer la s\u00e9curit\u00e9 en cas de maintenance<\/li>\n\n\n\n<li><mark style=\"background-color:rgba(0, 0, 0, 0)\" class=\"has-inline-color has-cerulean-red-color\"><strong>Access to Customer Portal<\/strong><\/mark><br>See your ticket status at any time<\/li>\n<\/ul>\n<\/div>\n<\/div>\n\n\n\n<div style=\"height:20px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<figure class=\"wp-block-image size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"1033\" height=\"814\" src=\"https:\/\/global.laetus.com\/wp-content\/uploads\/dam\/web-images\/service-support\/sla-list.jpg?w=1024\" alt=\"\" class=\"wp-image-579\" srcset=\"https:\/\/global.laetus.com\/wp-content\/uploads\/dam\/web-images\/service-support\/sla-list.jpg?w=1033&amp;resize=1033&amp;quality=80&amp;strip=all 1033w, https:\/\/global.laetus.com\/wp-content\/uploads\/dam\/web-images\/service-support\/sla-list.jpg?resize=300&amp;w=300&amp;quality=80&amp;strip=all 300w, https:\/\/global.laetus.com\/wp-content\/uploads\/dam\/web-images\/service-support\/sla-list.jpg?resize=768&amp;w=768&amp;quality=80&amp;strip=all 768w, https:\/\/global.laetus.com\/wp-content\/uploads\/dam\/web-images\/service-support\/sla-list.jpg?resize=1024&amp;w=1024&amp;quality=80&amp;strip=all 1024w, https:\/\/global.laetus.com\/wp-content\/uploads\/dam\/web-images\/service-support\/sla-list.jpg?resize=450&amp;w=450&amp;quality=80&amp;strip=all 450w, https:\/\/global.laetus.com\/wp-content\/uploads\/dam\/web-images\/service-support\/sla-list.jpg?resize=582&amp;w=582&amp;quality=80&amp;strip=all 582w, https:\/\/global.laetus.com\/wp-content\/uploads\/dam\/web-images\/service-support\/sla-list.jpg?resize=900&amp;w=900&amp;quality=80&amp;strip=all 900w\" sizes=\"auto, (max-width: 1033px) 100vw, 1033px\" \/><\/figure>\n","protected":false},"excerpt":{"rendered":"<p>Contrats SLA Laetus se charge de vos cha\u00eenes de production pour que vous puissiez vous consacrer \u00e0 vos activit\u00e9s quotidiennes.We provide various levels of Service Level Agreements for your Vision Inspection and\/or track &amp; trace solutions. AVANTAGES CL\u00c9S<\/p>\n","protected":false},"author":8,"featured_media":0,"parent":286,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-332","page","type-page","status-publish","hentry"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v21.4 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Contrats SLA - Laetus - France<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.laetus.com\/fr\/service-and-support\/service-level-agreement\/\" \/>\n<meta property=\"og:locale\" content=\"fr-FR\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Contrats SLA - Laetus - France\" \/>\n<meta property=\"og:description\" content=\"Contrats SLA Laetus se charge de vos cha\u00eenes de production pour que vous puissiez vous consacrer \u00e0 vos activit\u00e9s quotidiennes.We provide various levels of Service Level Agreements for your Vision Inspection and\/or track &amp; trace solutions. 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