Service Level Agreements

Laetus takes care of your production lines so you can take care of your daily business.
We provide various levels of Service Level Agreements for your Vision Inspection and/or track & trace solutions.


  • Maximize productivity
    Reduced risk of downtime
  • Control the costs
    Fixed service costs for the year can be budgeted for
  • Get immediate assistance
    Prioritized response time – Time to resolve cases will dramatically decrease.
  • Avoid quality issues
    Long-term reliable product quality through regular maintenance
  • Ensure continuity
    Services will be provided no matter what personnel or systematic changes occur
  • Define clear processes
    Fixed priorities, response times and measures provide security in the case of service
  • Access to Customer Portal
    See your ticket status at any time